Q. I uploaded a file format which is supported by your platform but still I have not received a quote yet

Our system generates instant quotes for all the editable files. There are however a few reasons why your file can remain stuck in the system:

1. Please make sure Track Changes is not turned on before you upload your file for translation

2. Documents created in Google Docs, PPT/Microsoft online will not allow our system to generate an instant quote automatically. Please make sure you change the file type. 

3. Older file formats, like .doc instead of .docx will not generate an instant quote. For this situation we have a special workflow, in which our Project Managers will push the files manually through the system which will lead to a slight delay in the receiving the quote.