A Change of Functionality in Logging Support Cases

Following the launch of the SDL Customer Gateway last year, we’re continuing to work hard to improve your SDL Support experience. As part of this work we have simplified the process of logging a Support case for faster response times and resolutions.

We would like to confirm that it is no longer possible to log a case by sending an email to support@sdl.com. Cases logged this way often lacked sufficient detail for our system to route automatically to the right Support engineers, creating unnecessary delays for you.

In future, to contact the SDL Support teams and log Support cases, simply log into your SDL account and click on 'Get Support'.

Kind regards,
SDL Customer Support