We are delighted to introduce our new and improved Customer Support system, powered by ServiceCloud from Salesforce.com, called SDL Customer Gateway system. This new system offers many benefits, including:
The new system will be rolled out to our customers in phases based on location. Please see schedule below for your specific date to start using the new SDL Customer Gateway:
Europe and Middle East (EMEA) region: Monday, April 4th
North America / South America (NASA) region: Monday April 18th
Asia Pacific (APAC) region: Tuesday May 3rd
We want you to move seamlessly to the new system and therefore we are including a link to the SDL Customer Gateway Community where you will find a FAQs document and a series of tutorials as well as User Guides introducing and describing the portal’s key functionality. Please consider joining the SDL Customer Gateway Community to learn more about the system, ask questions and share ideas for additional functionality.
Don’t worry you can still log a free case for license or install issues via the Gateway. Please review the "How to log a case tutorial". This tutorial describes how to log a case and explains the log a case form/screen. Here you will have an additional field in the free case form which is to indicate if the case type is a license case or the case type is an install case.
From self-service searches to easier case logging, the new SDL Customer Gateway Support system offers an improved customer experience. We’re excited about the new system and have plans to extend the functionality and user experience in future phases.
Your SDL Team
I do not have the "Log a Case" button. And I do not find any escalation method on this site.
Hi, I don't seem to have a "Log a Case" button. Please advise asap. Thank you.
Baukje Zitman-Holmes Nadine Coumou Lucile Jolibois-Quinot Could anyone of you please respond?
Randy Schader , Eva Nagel
Thank you for reaching out to us and apologies for the inconvenience caused. Are you still experiencing issues accessing our new support system?
Hello, I am experiencing installation issues with SD Trados Studio 2015. How can I get support? The link Help with Licensing or Installation provided in the confirmation order email is not working. Thank you!
Maybe I am not at the right place to ask this, I am sorry.
I have received a big file for translation that contains text in <> brackets that does not need to be translated.
So it looks like this:
I would like to make Trados Sudio 2015 recognise them as tags that are not for translation.
Can I ask you for your help, please?
Better to ask in here Farkas: community.sdl.com/.../90
Hi, Not sure this is the correct forum, but I have a problem and need some help. I just downloaded and activated studio 2014 on new laptop. when opening studio message pops up "failed to get archive directory listing" what does this mean and how can i fix it? thanks