It is almost one year since SDL Customer Gateway, our single consolidated technical Support area, was launched replacing multiple legacy ticketing systems.
Keen to understand whether the transition had contributed positively to your Support experience a survey, incorporating industry standard NPS (Net Promoter Score) methodology, was forwarded to all registered users earlier this year.
Survey participants positively acknowledged the following:
Areas flagged for future improvements were:
So why share this feedback with you?
Firstly, we would like to thank you for your patience whilst these changes were being implemented.
Also, we wanted to share with you that your feedback makes a difference;
Thank you to all those who took the time to share your thoughts. We hugely appreciate the feedback you have provided and will continue our efforts to improve service.
For more content like this, please ‘like’ this blog and leave your comments below;
I'm really glad to hear the next step to provide contents in local languages. So, is it working with MT or human translation?
I think contents like web-help can be localized in MT and it is not making any issue to figure out the issue.
Hi Patrick JangHoon You, yes this is indeed Machine Translation and it is being powered by an application being built by Matthew Hardy team. If you are interested in detailed workings of it he will be able to provide more information.