SDL Studio 2019 SR 2 - Sdl.Desktop.Platform.Services.IUserSettingsService service not available when creating FileBasedProject(projectInfo, templateReference) after updating to SR 2

Hi devs, hi community,

with an updated studio we run into the following issue.

  • Before the update we created a FileBasedProject with projectInfo and templateReference which worked as expected.
  • After the update the constructor keeps throwing the following exception: service not available Sdl.Desktop.Platform.Services.IUserSettingsService

We tried the following solutions:

  1. Restart after installing the update
  2. Reimport all references as suggested in https://community.sdl.com/developers-more/developers/language-developers/f/sdk_qa/1366/service-sdl-desktop-platform-services-iusersettingsservice-could-not-be-started
  3. Reset trados studio as suggested in https://community.sdl.com/product-groups/translationproductivity/f/studio/3260/error-on-startup-service-sdl-desktop-platform-commandbars-iactionservice-could-not-be-started

but couldn't fix the problem or figure out what the cause of the exception was.

Is it possible that a faulty Sdl.ProjectAutomation.Core.ProjectInfo causes the exception? Do we need to enter necessary values?

Do you have any other suggestions?

Best regards,

Hendrik

We updated from: Version 15.2.0.1041

to: SDL Trados Studio 2019 SR2 Version 15.2.4.1693