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This information is designed to help you increase your chances of receiving timely and effective answers. The discussions in this article are with all community forums in mind, so the basic principles can apply for any forum.
When you experience a problem with an SDL product and you need help quickly, forums can be an excellent resource for finding that help. If you design your question effectively, you can get good information from people who are knowledgeable about the topic and who are happy to help you.Important: Before you take any troubleshooting steps, make sure that you back up all your important data.Collect information relevant to your question
You want to design your question effectively. The question has to catch the attention of the best person for the answer, and it should be short and to the point so that you don't overwhelm the people reviewing your post.Follow this checklist when you write your forum posting:
It may be difficult to determine some of the specifications.
Add a thank-you line. This may seem obvious, but it’s easy to overlook, and it’s important to be courteous and polite in the forums.
After a successful resolution of your problem, follow up the original online discussion by posting or marking the solution. This helps other people find solutions to their own problems. Also, if a specific posting was helpful, mark the posting and remember to thank the person who posted that suggestion. Additional troubleshooting methods
SDL Forums are moderated by SDL employees and questions are normally followed up in a timely matter. However, If your issue is of high priority, consider contacting the SDL Support department.