Hi Aziza, can you please add a screenshot? Where are you using it? What language pairs? 

Thank you

Radu

Hi, 

Hello,

Language pairs are English (US) to Arabic. Please find screen shot attached. In the screenshot, I cannot even get one word translated. Please fix error ASAP. I have a very close deadline. 

Thank you very much. 

Aziza 

Hello Aziza, 

Currently we are investigating this but have not found yet the root cause.

There is a solution to use the MT Cloud plug-in see this article: https://gateway.sdl.com/apex/communityknowledge?articleName=000013337

https://appstore.sdl.com/language/app/sdl-machine-translation-cloud/941/

The plug-in allows you to connect directly to the NMT Generic engines on MT Cloud platform. 

Language Cloud/Trados live integration in Trados Studio seems to be causing the issue and we are still looking into it. 

Please let me know if the plug-in for MT Cloud works. 

Regards,

Radu

Hi Radu,

The first solution does not apply, as I have 2019. I tried the second solution, and it says that plugin is already installed. I would appreciate if you could try to solve this issue. SDL worked fine one segment, and then it did not work the next one. Please try to solve the problem soon.

Regards,
Aziza 

Hi Aziza, 

Thank you for your feedback. We are doing everything we can to address this issue. 

Please try to use the MT Cloud plug-in, there is one for 2019 also. This is a temporary solution that works as we have tested it. Please download and install the MT Cloud plug-in for Trados Studio 2019 and you will be able to apply NMT. 

Looking forward for your feedback. 

Thank you for your understanding. 

Kind regards, 
Radu

Issue has now been fixed in our system, the error should no longer apear. 

Please confirm if work for you also. 

Thank you for your understanding. 

Radu

Yes, I have checked it and it is working now. Thank you very much! 

Thanks, I had the same problem and it is now resolved.

Thanks, I had the same problem and it is now resolved.