Unable to connect to SDL Language Cloud

Question

Hello, everybody! 
 When I try to connect to the SDL Language Cloud, I get this message: 
 Ya se ha vinculado una cuenta a su organizaci&oacute;n. Le recomendamos que se ponga en contacto con el administrador de su cuenta para que le ayude con la configuraci&oacute;n de usuario. Tambi&eacute;n puede ponerse en contacto con el equipo de asistencia. 
 They tell me that this account has already been connected to my organization. They suggest me to contact the account administrator (me) to help me with user configuration or to contact the support team. 
 Can anybody help me??? 
 Thank you!

Juan Galue · Accepted Answer

Hola Soledad, I'll write in English. Ok, I am having the same issue as of today. I've always been able to use SDL Translation Cloud services, but I can't even log-in while using SDL Trados 2021. I'll post the images I get with the errors. 
 
 I was also trying to get my account information using the following URL: https://languagecloud.sdl.com/translation-toolkit/subscription and I can't even enter that web page. 
 
 And my license is valid and I am using it. 
 
 Let's wait for someone advise or maybe the SDL Language Cloud service is down and we don't even know. 
 Thank you, good luck with this one.

Jaroslav Tomiczek · Answer

Here is the solution: 
 gateway.sdl.com/.../communityknowledge

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Unable to connect to SDL Language Cloud

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