SDL Tridion Docs California Casualty Case Study

Staff at California Casualty were struggling to find the information they needed quickly and wanted to improve employee productivity and customer experience. 

Using SDL Tridion Docs: 

  • California Casualty were able to reduce 35,000 documents down to 6,500 documents – an 81% reduction in the amount of content. 
  • Their 700 page training manual was reduced to 200 pages – a remarkable 71% reduction. 
  • The amount of time spent searching for information dropped significantly – their four person help desk was discontinued since information findability improved by 75%. 

Read this latest Case Study to understand how California Casualty gets the ‘right information to the right people at the right time’ with SDL Tridion Docs.