SDL TMS would sometimes send tasks to Recovery at the Routing step because of database deadlocks.

This issue was caused by a custom workflow step which was changing the active workflow for many tasks concurrently. Consequently, this resulted in database deadlocks.

The stored procedure handling the setting of the active workflow has been optimized to eliminate the possibility of getting deadlocks during its execution.

SDL-hosted customers should contact SDL Support to arrange for this hotfix to be deployed.

Customers who host SDL TMS themselves should download the installer for SDLTMS11.4.0 Hotfix for CRQ-4774.exe from the following FTP site: TMS/11.4/Hotfix/