Symptoms:Files that fail in the pre-processing stage of SDL TMS can report a zero word count even though the file is successfully re-processed.
Explanation:The failed processing was not being accurately detected and resubmitting the file did not update the word count.
Resolution:Failures in the pre-processing stage are now identified correctly and a second attempt to process the file, if successful, will correctly update the word count of the file.
SDL-hosted customers should contact SDL Support to arrange for this hotfix to be deployed.
Customers who host SDL TMS themselves should download the installer for SDLTMS12.0 Hotfix for CRQ-6444.exe from the following FTP site: ftp://ftp-emea.sdlproducts.com/SDL TMS/12.1/Hotfix/