In WorldServer 11.3.2, there are certain situations in which assets cannot be saved after passing through the Save Online Asset step. Such situations usually occur when certain sub-segments translate the tag content of tag pairs. In this case, some information about the boundaries of the tag content is lost during the Save Online Asset step and the File Type Support (FTS) Server throws an Array out of bounds exception when saving.

After you apply this hotfix, the Save Online Asset step will update the asset in the database and the issue will no longer occur, because the FTS Server will have the information required to save the asset correctly.

You can fix this issue by deploying the update to WorldServer 11.3.2, which is available on FTP.

If you cannot deploy it, connect to the Customer Support Web Portal and log a case. You need an account to log a case. If you do not have an account, contact your company's SDL Support Account Administrator.