Symptoms: 

A TM lookup from BWB shows that the wrong match was applied and that an ICE match is available instead.

Resolution: 

You can fix this issue by deploying the update available on FTP to WorldServer 10.4.3 or 10.4.4.

If you cannot deploy it, contact the SDL Support Team:

  •     Log on to your "My SDL" Account.
  •     Log a support request via Support & Education Support

Notes: 

  • All systems running WorldServer 10.4.3. or 10.4.4 and having the above issue should have this hotfix applied.
  • The fix for this issue is also available in WS 11.1.
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