Symptoms: 

When a customer upgrades WS from 10.4.4 or 10.4.5, a new column, 'userauthenticationtype', is created in the 'users' table in the database. The default value is set to '(null)'. This prevents administrators from changing passwords and/or logging in to WS after upgrade.

Resolution: 

You can fix this issue by deploying the update to WorldServer 10.4.5, available on FTP.

If you cannot deploy it, contact the SDL Support Team:

  •     Log on to your "My SDL" Account.
  •     Log a support request via Support & Education Support

Notes: 

  • All systems running WorldServer 10.4.5 should have this hotfix applied.
  • The fix for this issue is also available in WS 11.1.1.
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