• State Verified Answer
  • Replies 10 replies
  • Answers 1 answer
  • Subscribers 9 subscribers
  • Views 10910 views
  • Users 0 members are here
Options
Related

missing context information for xml file

Sébastien Desautel

Hello,

we have defined an xml filter for our specific CMS files (GRIPS) but are not able to let show some "context information" as it is possible in SDL Studio.

We had already a filter which works correctly in SDL Studio. We have exported the settings and imported them in WorldServer. We first noticed that the rules were not sorted like in Studio - but from the last rule to the first rule. After changing this, we were still not able to see the information.

We have also generated a package to be open in Studio. In Studio, no surprise, the information are not in the sdlxliff. But when I prepare the same source file in this project, then the preparation works as expected. It looks like as WorldServer does not write the information in the sdlxliff whereas Studio does.

Is it a known bug? Has anybody noticed that? Or is it not implemented yet?

We use the version 10.4.2.

Many thanks

Sébastien
Rate translation
×
Suggest better translation
×
Parents
  • 0
    Hi Sébastien,

    first: please check the Task History and in the "Segment Asset" entry, confirm that the correct filter and filter configuration is used to segment your file.
    In case you are not familiar with the Task History and the entries visible there, this is an example of the information provided for a DOCX file that has been extracted/segmented with the Microsoft Word 2007-2016 Studio File Type filter and the Default filter configration:

    Completed Segment Asset step of task 3 in time [00:06:48] on engine [SNWSxxx:clone#610286138:engine#2] with result Translatable. Execution output: Asset has been segmented (Filter: Microsoft Word 2007-2016 Studio File Type; Filter config: Default;

    If the Task History entry states that you are using a different filter and filter configuration than the one that you have configured, what probably happens is that the system is using the system default filter and filter configuration.
    In order to override the system filter settings (visible under Management > Administration > Customization and the "Mime Type" Custom component type) you need to create a Filter Group and add the correct Mime type/Filter and Filter Configuration to that filter group.

    Then add the Filter Group to the Project Type in the "Processing" tab and Filter Configuration section, where you can select the filter group in the scroll down menu.. Make sure you save your changes in the Project Type. Create a new Test project with your changed Project Type..

    If reviewing the Task History confirms that you are using the correct filter and filter configuration, but the issue remains: I suggest that you submit this issue as a support case providing following information:

    1- source file
    2- export of the Filter Configuration
    3- Screenshot of the issue
    4- A description of the content that you would like to see extracted.

    If the issue happens on a WorldServer environment that is hosted by SDL, Support would be able to find all relevant information based on the project ID.

    I hope this helps you.

    Regards

    Caterina
Reply
  • 0
    Hi Sébastien,

    first: please check the Task History and in the "Segment Asset" entry, confirm that the correct filter and filter configuration is used to segment your file.
    In case you are not familiar with the Task History and the entries visible there, this is an example of the information provided for a DOCX file that has been extracted/segmented with the Microsoft Word 2007-2016 Studio File Type filter and the Default filter configration:

    Completed Segment Asset step of task 3 in time [00:06:48] on engine [SNWSxxx:clone#610286138:engine#2] with result Translatable. Execution output: Asset has been segmented (Filter: Microsoft Word 2007-2016 Studio File Type; Filter config: Default;

    If the Task History entry states that you are using a different filter and filter configuration than the one that you have configured, what probably happens is that the system is using the system default filter and filter configuration.
    In order to override the system filter settings (visible under Management > Administration > Customization and the "Mime Type" Custom component type) you need to create a Filter Group and add the correct Mime type/Filter and Filter Configuration to that filter group.

    Then add the Filter Group to the Project Type in the "Processing" tab and Filter Configuration section, where you can select the filter group in the scroll down menu.. Make sure you save your changes in the Project Type. Create a new Test project with your changed Project Type..

    If reviewing the Task History confirms that you are using the correct filter and filter configuration, but the issue remains: I suggest that you submit this issue as a support case providing following information:

    1- source file
    2- export of the Filter Configuration
    3- Screenshot of the issue
    4- A description of the content that you would like to see extracted.

    If the issue happens on a WorldServer environment that is hosted by SDL, Support would be able to find all relevant information based on the project ID.

    I hope this helps you.

    Regards

    Caterina
Children