A TM lookup from BWB shows that the wrong match was applied and that an ICE match is available instead.


You can fix this issue by deploying the update available on FTP to WorldServer 10.4.3 or 10.4.4.

If you cannot deploy it, contact the SDL Support Team:

  •     Log on to your "My SDL" Account.
  •     Log a support request via Support & Education Support


  • All systems running WorldServer 10.4.3. or 10.4.4 and having the above issue should have this hotfix applied.
  • The fix for this issue is also available in WS 11.1.