Hello, Holger,

Are you sure that you did not rename Admin user (from the Other/tools - Users table)? Or maybe you type it from lowercase (user names and passwords are case sensitive)?

Because I'm fully sure that there is no any probability than BM will start requiring a password. When application starts, it tries to automatically logon as Admin with empty password, and if this does not work, it displays logon window.

Hello Eugene,

thank you for your reply.

Now that you ask me, I might have changed or added a user name in Other/tools - Users table.

Unfortunately, I cannot get the progam started anyway because I'm not sure how exactly this user was named. Also, I'm not sure if I added a user or if I changed the name of the "Admin" user.
Anyway, I didn't set a password for this user.

I now tried a couple of possibilities in order to "Log in" but non of them worked, i.e. I tried possible users (in fact there are only 2 possibilities) and I tried them without password and with the password User@TBM.

Is there any possibility to get the program started despite of this?

Even if this might be my mistake, I don't understand - when I change or add a user - why the program doesn't return a message stating "you'll need the user and password next time you start me"?

I'm looking forward to your reply.

Holger

Hello, Holger,

Well, there is a solution of this which you can find in this thread:

https://community.sdl.com/product-groups/translationproductivity/business-manager/f/business-manager-team/26010/my-computer-restarted-for-an-update-and-for-some-reason-i-can-t-log-into-baccs-i-have-urgent-invoices-to-send-how-can-i-find-my-id-and-reset-my-password-so-that-i-can-send-everything-by-eob/95747#95747

Scroll down a bit, there will be a video showing how to restore access.

As for this:

Holger Remke said:

Even if this might be my mistake, I don't understand - when I change or add a user - why the program doesn't return a message stating "you'll need the user and password next time you start me"?

there is such option:

Holger Remke said:

I now tried a couple of possibilities in order to "Log in" but non of them worked, i.e. I tried possible users (in fact there are only 2 possibilities) and I tried them without password and with the password User@TBM.

If you just renamed a user, password will remain the same and you should be able to logon with renamed user and same password. I don't think you just renamed it, probably some new password was set, or Reset password button was clicked. After restoring an access, you can try to experiment - rename a user which you know, and then try to logon using new name - you will see that same password works well.

Hope this all helps! Will be waiting for results from your side!

Hello Eugene,

thank you for your hints.

I ran the tool that you describe in this video and found that the option "Add SQL Server Compact 4.0 Connection" is greyed out. This is the option that you use in the video in order to open baccs db and to look for the password in the permissions section. I wonder what else I could do with the tool when this option is greyed out...?

Also I wonder what exactly I should do in the section "Permission Policy user" (when I can finally open it - hopefully with your help!) - is it just to read the "StoredPassword"?

Could you please also explain what the option "Force password change" means exactly in your image you quoted above - and if this option is activated by default?

Thank you in advance for your help

Holger

Hello, Holger,

Just found that I didn't answer your questions.

Holger Remke said:

I ran the tool that you describe in this video and found that the option "Add SQL Server Compact 4.0 Connection" is greyed out. This is the option that you use in the video in order to open baccs db and to look for the password in the permissions section. I wonder what else I could do with the tool when this option is greyed out...?

It could be greyed out if you didn't install Microsoft SQL Server CE (can be found on Microsoft website).

Holger Remke said:

Also I wonder what exactly I should do in the section "Permission Policy user" (when I can finally open it - hopefully with your help!) - is it just to read the "StoredPassword"?

Correct.

Holger Remke said:

Could you please also explain what the option "Force password change" means exactly in your image you quoted above - and if this option is activated by default?

This means that upon next application start/logon this user will see a window requiring to change current password.

I remember that your problems were solved privately, but anyway let's have these answers here too.

Hello, Holger,

Just found that I didn't answer your questions.

Holger Remke said:

I ran the tool that you describe in this video and found that the option "Add SQL Server Compact 4.0 Connection" is greyed out. This is the option that you use in the video in order to open baccs db and to look for the password in the permissions section. I wonder what else I could do with the tool when this option is greyed out...?

It could be greyed out if you didn't install Microsoft SQL Server CE (can be found on Microsoft website).

Holger Remke said:

Also I wonder what exactly I should do in the section "Permission Policy user" (when I can finally open it - hopefully with your help!) - is it just to read the "StoredPassword"?

Correct.

Holger Remke said:

Could you please also explain what the option "Force password change" means exactly in your image you quoted above - and if this option is activated by default?

This means that upon next application start/logon this user will see a window requiring to change current password.

I remember that your problems were solved privately, but anyway let's have these answers here too.