Studio migration Utility error - stuck in a loop!

My Customer followed the instructions as explained in the helpful youtube video.
But he's encountered the next problem upon completion of the migration process:


After clicking “OK” or closing the Migration Utility, I get the following error message (“An error occurred when determining the file version”):

He's now in a loop... once he clicks “OK” on the error message, he gets back to the Migration Utility and by trying to exit the Migration Utility, the error message pops up again – a vicious circle… 

He has also tried to force Studio to shut down, but this does not work either…
Any suggestions???

6 Replies Latest Replies: 2 Dec 2016 3:12 PM by Guillaume Bergeron < 1   2  > < 1   2  >