SDL language cloud machine translation n/a?

Hi experts,

I am doing a DE-->EN (US) translation under Studio 2017.

As usual, along with my own TM, I have also included the "SDL language cloud machine translation" into my list of TMs.

During the translation process, though I am getting "CM" results (out of my own TM), however no "AT" results/suggestions from the cloud are displayed.

A glance at the list of active TMs shows that "SDL language cloud machine translation" is not available (n/a).

Please see the image below:

Up to now, there was no problem with the "SDL language cloud machine translation" availability.


Is it a problem of wrong setting(s) in my Studio or is it an EU's "DSGVO" (Data Protection Ordinance) related issue or something totally different?

Any comments or suggestions to overcome the problem are most welcome.

Thanks a lot for your help in advance.

Best regards

Shyam Gupta 

6 Replies Latest Replies: 7 Jun 2018 10:15 PM by Olivier den Hartigh < 1   2  >
  • Hi Shyam, go to Options > Translation Memory and Automated Translation > Search. Make sure Look up segments in MT even if a TM match has been found is checked.

  • In reply to Olivier den Hartigh:

    Hi Oliver,

    Thanks for your Feedback.

    I did as you suggested and checked the box but unfortunately it didn't help at all.
    I am still not getting an AT results.

  • In reply to Shyam Gupta:

    Hi ,

    Also make sure you are doing this in the Project Settings for the project in question. Doing it in File -> Options after the project has been created will have no effect at all.
  • In reply to Paul:

    Hi Paul,

    Thanks for your response.

    I tried to make the settings (Oliver's proposal) during the project setting (as you proposed) and not in the file.
    But alas, to no avail. AT is still not available.

    Actually, during the project setting phase, so far as I could see, there is no possibility to select the AT option.
    Once the source and target languages have been selected, SDL automatically displays the fitting TM (from my list of TMs) and shows at the same time that AT is n/a.

    It doesn't matter whether I select 'US English' or 'UK English' similarly it also doesn't make a difference whether I set up a project or proceed to setup translation as a 'single file'.

    The TM window image in SDL always looks like the one I have already attached in my original mail.

    So, there must be something else which is not functioning.
    But why? After all it was working three weeks ago!

    Looking forward to your further advice/suggestion.

    Thanks and best regards
  • In reply to Shyam Gupta:

    HI Paul,

    I need to make a major correction to what I wrote in my last reply to your mail.

    I can make actually the make the setting

    "Advanced --> Translation Memory and Automated Translation --> Searc -->. Make sure Look up segments in MT even if a TM match has been found"

    out of the TM setting window during the translation (single file) setup process.

    So what I had written in my last mail was wrong. Please accept my apologies.

    However, unfortunately the result is still the same. The "AT" is still n/a.

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