"An error occurred whilst trying to determine the file version" when trying to create new project in SDL Studio 2019

Hello,

I've just installed SDL Studio 2019, and I'm getting the above error message when trying to create a brand new project. I've seen related threads here, but I couldn't find a solution for me in any of them, as most of them refer to issues opening already created projects or using old project templates. I'm not doing any of that, I'm just trying to create my first new project in SDL Studio 2019 from scratch.

By the way, the above error message appears as soon as I click on "New Project", so I can't even get to the new project wizard window.

Any ideas? Thanks in advance!

Kind Regards,

Claudia

14 Replies Latest Replies: 27 Nov 2018 9:50 AM by Steven Whale < 1   2   3  >
  • In reply to Paul:

    Hi Paul/Alison,

    Thanks for the additional tips. I've tried both adding some language pairs and Windows-repairing Studio, but these solutions haven't helped either. I'll send an e-mail to Paul.

    Again, thank you!

    Kind Regards,

    Claudia
  • In reply to Claudia Franco:

    Thanks for the calll this morning , just a quick note to close this off. The solution we carried out that eventually resolved this were as follows:

    - uninstall Studio
    - remove the settings folder (c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\15.0.0.0\)
    - deleted the project templates folder (c:\Users\[USERNAME]\Documents\Studio 2019\Project Templates\)
    - deleted the projects.xml file (c:\Users\[USERNAME]\Documents\Studio 2019\Projects\projects.xml)
    - reinstalled Studio

    In theory one of these "could" have been the solution, but as they had not worked for Claudia when she did these before we did them all again and this time everything worked. Just needed to put the projects back afterwards as they were removed from the View (not deleted) when we deleted the projects.xml

    Regards

    Paul
  • In reply to Paul:

    That's good news!

    Ali Big Smile

  • In reply to Alison Field:

    Thanks to both of you for your help!

    Claudia
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