MultiTerm vanishes

Good morning! Following is my desperate email to Paul:

"Dear Paul, I guess you are the current "saviour" for Trados crises! Thank you for your help in the past. You also assisted me a few weeks ago when my licenses suddenly "expired" (case 00371621 in September). The Studio and Multiterm icons (where you click to start the programmes) have suddenly turned white, i.e. they have lost their characteristic colouring... What I did not notice and which might be connected to the licensing problem is that MultiTerm vanishes (sic) shortly after starting it, although everything (i.e. my current termbases) seemed to be running as usual in Studio until one wants to save terms using the quick save facility... Secondly, I usually create new termbases at the beginning of each year and then discovered that MultiTerm does not run properly... Could it maybe have to do with the last updates over the Christmas period (Proz forum) and are you looking into some patches???Re-installing did solve the problem.

Kind regards and thank you in advance.°

Can someone help me please. I am starting a large project this week….

Andries

4 Replies Latest Replies: 2 Jan 2019 7:29 AM by Andries Conradie
  • Hello ,

    The first thing i would try to resolve this is to ensure your system is completely up to date -
    community.sdl.com/.../3392.how-to-part-1-trouble-shoot-unexplained-errors-and-unwanted-behavior-in-studiomultiterm

    Once you have completed part 1and 2 of the system Studio/MultiTerm update and if the problem persists, please run a Studio/MultiTerm repair
    gateway.sdl.com/.../communityknowledge

    Please let me know if this help as the next step may be to repair the registry.
  • In reply to Steven Whale:

    Thank you very much indeed, Steven. I am still working on your tips, up to now in vain. I will update you.
  • In reply to Andries Conradie:

    Hello Stephen, I followed your procedure, several times over and over!! The WindowsUpdate procedure was followed and I double-clicked on "WindowsUpdateElevatedInstaller", but it seemed to remain passive, i.e. nothing happened and I found nothing under the "installed updates". I then continued with the other steps in Part 1 and Part 2, but my problem remained - when clicking on the MultiTerm icon, it starts up for a second or two and then vanishes. In Studio, when trying to save a term to my active Termbase the following error message appeared:

    "Operation muss eine aktualisierbare Abfrage verwenden.

    System.Runtime.InteropServices.COMException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089
    -2147467259

    MultiTerm140.Server.Termbase14.0
    -2147467259
    at Sdl.MultiTerm.TMO.Interop.EntriesClass.New(String EntryXML, Boolean Incomplete) at Sdl.MultiTerm.Client.UI.Viewer.ScriptingHost.SaveEntry(String content)"

    This morning, I decided to delete both Studio and MultiTerm and to install again, although I did re-install only MultiTerm before asking for help here. It seems to be working all right now, although the icons are still blank, this time the Studio icon is also blank.

    Kind regards,
    Andries

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