Could not been gotten back the COM Class Generator for the component with CLSID {91AE116C-E0CB-4006-9E98-284734C3D4F1}

Any help for this? I could not be recovered the com class generator? can any one of you say me what is the Com Class generator and why this problem occurred?

Thanks in advance.

<?xml version="1.0"?>

-<SDLErrorDetails time="19/01/2019 13:19:39">

<ErrorMessage>No se pudo recuperar el generador de clases COM para el componente con CLSID {91AE116C-E0CB-4006-9E98-284734C3D4F1} debido al siguiente error: 80070005 Acceso denegado. (Excepción de HRESULT: 0x80070005 (E_ACCESSDENIED)).</ErrorMessage>


<Type>System.UnauthorizedAccessException, mscorlib, Version=, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>





-<![CDATA[ en Sdl.MultiTerm.Client.UI.Viewer.TermViewer..ctor()]]>



<ProductName>SDL MultiTerm</ProductName>



<OperatingSystem>Microsoft Windows 10 Pro</OperatingSystem>








<PhysicalMemory>33457172 MB</PhysicalMemory>



2 Replies Latest Replies: 19 Jan 2019 12:57 PM by Paul
  • Hello

    I don't know what caused this but make sure you have both these versions installed:

    SDL Trados Studio 2017 SR1 - 14.1.10015.44945
    SDL MultiTerm 2017 SR1 -

    And reset both Studio and Multiterm. You could use this app for the reset and this will also explain what you will lose by carrying out a reset before you do it:

    But if you'd rather do this manually then rename this folder (just add _old to the end or something, it's not important what you rename it to) and then restart your applications:

    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\
    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL MultiTerm\MultiTerm14

    So the paths would become these:

    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\
    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL MultiTerm\MultiTerm14_old

    If that doesn't help then I suggest you log a support case. For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link:

    You have two options:

    1. Submit a case using a webform
    2. Use live chat to get a licence reset

    You want to use the first option and make sure that you refer to this thread so the teams can see what you have tried already.