Could not been gotten back the COM Class Generator for the component with CLSID {91AE116C-E0CB-4006-9E98-284734C3D4F1}

Any help for this? I could not be recovered the com class generator? can any one of you say me what is the Com Class generator and why this problem occurred?

Thanks in advance.

<?xml version="1.0"?>

-<SDLErrorDetails time="19/01/2019 13:19:39">

<ErrorMessage>No se pudo recuperar el generador de clases COM para el componente con CLSID {91AE116C-E0CB-4006-9E98-284734C3D4F1} debido al siguiente error: 80070005 Acceso denegado. (Excepción de HRESULT: 0x80070005 (E_ACCESSDENIED)).</ErrorMessage>


-<Exception>

<Type>System.UnauthorizedAccessException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>

<HelpLink/>

<Source>Sdl.MultiTerm.Client.UI</Source>

<HResult>-2147024891</HResult>


-<StackTrace>

-<![CDATA[ en Sdl.MultiTerm.Client.UI.Viewer.TermViewer..ctor()]]>
</StackTrace>

</Exception>


-<Environment>

<ProductName>SDL MultiTerm</ProductName>

<ProductVersion>MultiTerm14</ProductVersion>

<EntryAssemblyFileVersion>14.2.7.43908</EntryAssemblyFileVersion>

<OperatingSystem>Microsoft Windows 10 Pro</OperatingSystem>

<ServicePack>NULL</ServicePack>

<OperatingSystemLanguage>3082</OperatingSystemLanguage>

<CodePage>1252</CodePage>

<LoggedOnUser>DESKTOP-51C4320\JESUS</LoggedOnUser>

<DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>

<ComputerName>DESKTOP-51C4320</ComputerName>

<ConnectedToNetwork>True</ConnectedToNetwork>

<PhysicalMemory>33457172 MB</PhysicalMemory>

</Environment>

</SDLErrorDetails>

2 Replies Latest Replies: 19 Jan 2019 12:57 PM by Paul
  • Hello

    I don't know what caused this but make sure you have both these versions installed:

    SDL Trados Studio 2017 SR1 - 14.1.10015.44945
    SDL MultiTerm 2017 SR1 - 14.2.7.43908

    And reset both Studio and Multiterm. You could use this app for the reset and this will also explain what you will lose by carrying out a reset before you do it:

    appstore.sdl.com/.../

    But if you'd rather do this manually then rename this folder (just add _old to the end or something, it's not important what you rename it to) and then restart your applications:

    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\14.0.0.0
    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL MultiTerm\MultiTerm14

    So the paths would become these:

    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\14.0.0.0_old
    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL MultiTerm\MultiTerm14_old

    If that doesn't help then I suggest you log a support case. For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link:

    gateway.sdl.com/liveagentlicensing

    You have two options:

    1. Submit a case using a webform
    2. Use live chat to get a licence reset

    You want to use the first option and make sure that you refer to this thread so the teams can see what you have tried already.

    Regards

    Paul

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