I have installed Trados 2007 (freelance) and SDLX on a win10 device. The installation went fine without a hiccup. I made sure to install with "run as admin..".
After installing I've verified the product with a valid license (online) and I got an "all ok" popup. If I go into the SDL License manager and click "View Activated Licenses" I see 3 licenses: LOCAL_TRIAL_FID_14 and LOCAL_TRIAL_FID_18 and my license (State: OK, permanent).
However, in the License Manager's "license status" / Available licenses panel, I see nothing.
The issue is that when I try to open a translation memory, it asks me for the license again, I enter it and all ok, but when program brings me to the "SDL Trados Translator's Workbench" everything is empty and I read below a read message saying: translation memory too large for demo mode. install a valid license file or connect a dongle to the parallel port.
What's going on? How can I troubleshoot or fix?
Thanks a lot!
Hi Giovanni Ereste
Have you found a solution to your problem?
If not, post here again and I will install 2007 on my test machine and see if I can resolve this issue for you.
I usually have it installed but have just wiped my test machine and haven't reinstalled 2007 again yet.
Have a backlog of work to catch up on first...
All the best,
I have installed 2007 again and entered my license code. My first screenshot is the same as yours, with the two trial licenses at the top and my full license code beneath. My second screenshot has 'Official license file for order ######' and everything it covers listed below, it is not blank like yours.
It looks as if an association between the various components of 2007 is broken, or failing to connect to your online account info.
If you go to your online account info here and click on Licenses, how does your license entry look:
Is it listed with (Activation code) after the product name and does it show 'In Use 1'?
If this happened to me, the first thing I would try would be a Windows Repair of whichever components of the 2007 product you have installed (SDLX, SDL Trados Synergy 2007, then finally SDL Trados 2007). SDL Trados 2007 covers both TagEditor and Workbench.
Let me know if that solves your problem.
All the best
I should also have given you instructions on running a Windows Repair via Control Panel...
Close all SDL applications.
Open the Control Panel via Windows button>Windows System>Control Panel:
Windows 10: Right-click on Start (Windows button) >Windows System > Control Panel > Select View by: Small Icons > Programs and Features.
Click/highlight the relevant product in the list and click Repair on the top toolbar (or in right-click context menu).
I have tried another license and the behavior is the same (both licenses were free). I really think it's an issue between the program and windows .. maybe some issues of registry access or something..
Hello Giovanni Ereste ,
Thank you for the error stack-.
This is actually most helpful as this would indicate the error is being caused because of the inability to connect to your clients Synergy Server and the software that you are using- either the free 'elite' version or the 2007 licenses you were given are simply not available anymore.
If your client is still using Synergy, (uses an obsolete license mechanism that we (SDL) have access to), then they are also the only ones that will able to help you in this instance and generate a new license.
(edit: tidied up english..)
Earlier today I was successful in installing this suite on another Win10 PC (let's call it "pc2") and I used another license. Then I tried the one we are talking about here and it worked!
The licensing is being validated via http://licensing.sdl.com and i can see that all is good in the SOAP requests being made (from pc2).
Given that I can contact the server and that the licenses seems good.. doesn't this point out that the issue lies with the interaction of Win10+this program? Will try again pc1 tonight.
Is there a proper uninstaller i can run to delete everything? Right now I still find tons of keys left in the registry after uninstalling the 3 components (SDLX, Synergy and Trados).
Moreover, the stack trace is almost identical on the working pc! the only missing part is the very last:
INFO [2019-01-07 16:07:55,387] Synergy - Could not retrieve the requested license. The application will exit now. Sdl.Core.Licensing.LicenseCheckoutException: Exception of type 'Sdl.Core.Licensing.LicenseCheckoutException' was thrown. at Sdl.Core.Licensing.License.ThrowCheckoutException(Int32 checkoutResult)
Hi Giovanni Ereste ,
You're welcome! I'm very pleased to read that you've got it working correctly again, well done!