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I'm currently trying out the demo of Trados 2019 before upgrading. I want to use the real-time/embedded Microsoft Word preview, but am getting the error message: "No preview available. Click here for troubleshooting". When I do that, I get the message: "An error was encountered while previewing the file. Please check your MS Office installation". I'm using Microsoft Office 365; I've checked file types and Microsoft Word 2007-2016 has been selected. Can anyone suggest a workaround....? I had exactly the same issue with Studio 2015 (on a different machine), which was a shame as that was my main reason for upgrading at the time, and was really hoping that this particular bug would have been fixed for Studio 2019.
Thanks in advance :)
Hi Jessica West
Maybe the following article would help you - https://gateway.sdl.com/apex/communityknowledge?articleName=000001326
I hope this would help.
Thanks, Loredana :) It turns out that this feature doesn't work on Trados 2019 either so that'll explain why I wasn't able to do it. Hopefully this will be resolved in a future patch...