Trados Studio won't open after installing update


I have had Studio 2017 for a few weeks. I recently installed an update and now I can't open the application.

I get two messages:

1) Une exception a été levée par l'initialiseur de type Sdl.Enterprise2.Platform.Client.IdentityInfoCache

2) Failed to add window command bar extensions

All Windows updates have been done - it still won't open. I saw in another thread that perhaps I should Reset Studio but I'm not sure how to do that.

I'd be grateful if someone could help out.

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