I recently had problems with a wifi card, so I updated Windows 10 from version 1809 to version 1909 but this didn't solve anything, so I replaced my wifi card with an old one and it seems to work better. I restarted Trados to finish a job, but now I lost the activation.
I bought a few months ago SDL Trados Studio 2019 Freelance Plus.
My installation of Studio 2019 was activated with the appropriate licence key on 21-09-2018. Suddenly, I cannot run the programme. It stops with the message 'Evaluation Expired (37)'. But I have never run an evaluation version. When checking my account, it says there is one licence in use. Activated on 21-09-2018. I know I can use an extra activation, but if I do that, I will have nothing to fall back on.
In the meantime, Multiterm seems activated as it doesn't return any error message and open correctly
Could you fix that please, I don't want to lost a activation and I 've a work in progress that I must return on wednesday
FYI, I insert a screenshot of the problem
You can reset your own license by using the Self Service option in your MySDL account for SDL Trados 2015, 2017 and 2019.
Use this KB article ( gateway.sdl.com/.../communityknowledge ) and follow the instructions.
If that doesn't work please contact support.
For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link:
You have two options:
1. Submit a case using a webform2. Use live chat to get a licence reset
You want to use the second option.