After updating my Studio 2017 to version 14.1.10018.54792 last weekend, I now get the good old "object reference not set" error message if I try to save a translation file with a comment added to the target text. So far I've only worked on DOCX files this week, some received in Studio packages and some included in local projects. The error occurs when I try to save in Studio, have not tried "Save Target" as I cannot even save the SDLXLIFF files. The error does not occur if I delete all comments from the translation.I tried the KB for help, but could not resolve this problem nor did I see it in the Known Issues. How can I get comments to work again?
Attaching the latest stack trace below.
I have exactly the same issue. I did not notice exactly when the problem started, but I am using the same version/update as the original poster (Trados Studio 2017, version 14.1.10018.54792). I can insert a comment into a target segment, but as soon as I click save I get the "Object reference not set..." error message. If I delete the comments, I can save the file(s). The problem seems to occur irrespective of the source file format (have tried with PPT, Word and Excel - all of which I could previously add comments to with no problems at all). I also have the Comment View plug-in installed (but this was installed long before this issue started, and has never generated any problems that I am aware of).
T K have you been able to resolve the issue?
PS. The error log details appear to be identical to those posted by TK:
Unfortunately there was no further communication after my last reply/request, so we don't know if the situation is ongoing or not.
Its worth noting TK said-
T K said:I tried to replicate the problem with test projects today, but no luck so far. There must be something I'm missing compared to actual projects, but I cannot figure out what it is yet (file formats, virtual merge, software versions... could be any number of things). New projects next week should show if the error persists for another week.
This appears to indicate that the file itself is the issue and not Studio per se.
Maybe try opening the file in Single File translation mode- then immediately closing (Save Target As)- this might give an indication of problems with the file itself.
Thanks for the reply, but I'm not sure whether this is relevant or not: in my case the issue has occurred several times over the last couple of months, i.e. in several different projects. Is there anything I can send you to allow you to look at the issue further? Hayley
In fact, I've just created a fake project containing one Word file, one Powerpoint file and one Excel file, each with different types of text (normal, text box, table). As soon as I add a comment to a target segment and hit save, the 'Object reference...' message pops up and stops me saving the files. I've tested this on each line of my fake file in turn, and I get exactly the same behaviour every time (see screenshot below).
UPDATE: The error only seems to occur when I open multiple files within a project together (merged view). In my test project, if I open each test file separately, I can (for now...) insert comments and save the files.
Hello @Hayley ,
Would you be able to send me the files that you have used (email@example.com)
I would like to try to replicate the steps exactly as you are doing and see what is possibly going wrong.
Further to our recent offline communications- this is logged as a bug CRQ-17490.
Once we have a fix we will let you know.
Thanks again for looking into this. Where will the information about the fix be posted?