Hi everyone, I am trying to upgrade trados studio and after descompressing and when starting to install and error arises with Suite Load Exception, the error says Error reading the suite file, C:\ProgramData\PackageCache\SDL\SDLTradosStudio2017SR1\TranslationStudio Profesional.Suite.
Can anybody help to solve this?
Try following the instructions in this article:
If that doesn't help I suggest you log a support case.
You have two options:
1. Submit a case using a webform2. Use live chat to get a licence reset
You want to use the first option and make sure that you refer to this thread so the teams can see what you have tried already.
Hi Paul, I already tried that last night, but it did not work.
Hello Jesus Duran ,
Have you logged a support ticket?
Yes, but nota response for the moment
Hi Steven Whale, I am Jesus from Spain, I logged a support ticked and for the moment no answer from Dorin, the only I got was a link to download the latest version of Trados Studio
I can see from our logs Dorin sent you a WebEx invitation yesterday lunchtime.
Did you not receive this?
Please let me know and I will pass a message onto Support for you.
hI Jesus Duran ,
To close of this thread and to help others- our support team manually installed the msi modules from
Now I believe Studio is working properly.