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Due to an unfortunate incident, I had to reset my computer to factory settings. I reinstalled Trados using my license code.
Now I'm trying to activate Trados for a job and it claims I'm working on a trial. I try to activate it with the license code, but it says it's invalid. I tried going to the SDL site, logged in and clicked on licenses to see what other codes I might need, but that section of the site just won't load. It takes forever and then just gives up. It loads every other part without issue, but decides "nope" on the area I need the most.
Is there any other way for me to view my licenses? Or can anyone just tell me what is generally going on?
Hi Paul, everything works. License needed a reset and the site issues were unrelated. Turns out I ran into two seperate issues coming together at an unfortunate time. This question can be closed.
For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link:
You have two options:
1. Submit a case using a webform2. Use live chat to get a licence reset
You want to use the second option. Ask them about your problem with accessing your account too... although it sounds like a browser issue.
I don't think it's a browser issue. I tried opening it on Chrome, Firefox and Internet Explorer. All of them refuse to open it.
You may be right... I'm experiencing some difficulties at the moment too. Log the case and the team there will help you.
Glad you’re all sorted. Thanks for coming back to confirm.