Studio 2021 shuts down abruptly. No support. Defective product. Want refund.

I have purchased Trados Studio 2021 only two days ago and the software keeps shutting down abruptly. This has happened continuously since I have started working with it.

It is outrageous that I have to pay extra for support for a software that I have just purchased or write in forums as if it were an open source software. What a TERRIBLE customer service.

This is a DEFECTIVE product and I demand a prompt solution or a full refund and reinstatement of my previous 2017 license.

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  • It is outrageous that I have to pay extra for support for a software that I have just purchased or write in forums as if it were an open source software. What a TERRIBLE customer service.

    Who told you that you have to pay for support with an issue like this?  You do not.  I'll log the case for you now.

    The forums are there for anyone who has not purchased a "Support & Maintenance" contract... in fact the forums are there for everyone.  The "Support & Maintenance" contract means you get to engage with a support engineer one to one with any technical questions/problems you have, and you get updates to the software included.

    This is a DEFECTIVE product and I demand a prompt solution

    There's no need to react this way.  The problem could just as easily be related to something on your machine that isn't the fault of Trados Studio at all.

    Anyway... look out for the support case number and a support engineer will be in touch.

  • Hi Paul,

    I'm sorry I Karen'd out on you like that, but I have a deadline and this issue is significantly compromising my productivity.

    My computer is brand new and there was nothing installed in it before Trados, so I doubt it is "something on my machine". In any case, this is a very common error that a lot of people seem to be having and, considering the prices we're paying, I would expect a finished software with common bugs fixed. Instead, I feel like I'm paying to be your beta tester.

    I appreciate you logging the case, I'll wait for updates while I keep reopening the software every 10 minutes.

  • My computer is brand new and there was nothing installed in it before Trados, so I doubt it is "something on my machine".

    I wouldn't rule it out just because it's new.  I lost count years ago of how often a brand new computer needed to have windows reinstalled, device drivers updated, hard disk replaced.  But I'm sure the support team will be able to help.

    In any case, this is a very common error that a lot of people seem to be having and, considering the prices we're paying, I would expect a finished software with common bugs fixed.

    Really... very common?

  • Really... very common?

    The problem is only common because people report it. No one goes to a forum and reports, that everything is working. Only in case something does not work people go and google for it. This way they get an impression their problem would be common - even though the vast majority of users does not have problems.

    I can also confirm, that the problem must be on the users side. I have installed many versions of Studio on many computers with no problems whatsoever.

  • The only thing I know is that I'm here trying to work and having to stop every few minutes. 

    Yes, really, very common, you just have to go through the forums to see it has happened to many people and not only with this version. I guess I'll just wait for someone who can give me an actual solution and not just a sassy reply.

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  • The only thing I know is that I'm here trying to work and having to stop every few minutes. 

    Yes, really, very common, you just have to go through the forums to see it has happened to many people and not only with this version. I guess I'll just wait for someone who can give me an actual solution and not just a sassy reply.

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