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When trying to iniciate SDL Trados Studio 2021, as error message appears: "Service 'Sdl.Desktop.Platform.Services.ITelemetryService' could not be started." Afterwards, the app closes. What can I do to fix it? Thank you very much in advance. I see there have been a few people with the same problem recently, but no clear solution has been offered, at least publicly.
Natalia Morozova Morozov Support Case Id : 00583249. Support case has been logged for your assistance. Please check your SDL Community email address for updates.
Hello, Paul. This wasn't the solution. Bogdan (the person who helped me by remote assistance) has entered something in command prompt...
Natalia Morozova Morozov
Please try following the instructions in this KB article first:
https://gateway.sdl.com/apex/communityknowledge?articleName=000001417
I'm pretty sure this is what Sorin Perta did in the other thread as this often solves a number of odd issues. Many people just don't want to try it themselves... but it is pretty simple.
Hi Paul, thank you very much for your reply. I just tried to do what the article recommends, it has been simple, but I am afraid it did not work. The problem persists.
Thank you very much!
It was something like in this article: gateway.sdl.com/.../communityknowledge
Hi Paul, I have tried the solution offered in gateway.sdl.com/.../communityknowledge, mentioned by Laura, but it did not work eiher. The HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WBEM\CIMOM\Autorecover MOFs does not exist. There is clearly a problem with the WMI, in Properties there is a message: Failed to connect to local computer because "WMI: Not found". There are aldeady more that three days that I cannot use the app, and it is a disaster. No one has contacted me nor offered any solution. What should I do now?
I think its worth checking your spam folders in your email in case you have missed a response. In the meantime Denise Baldwin can check the status of your case for you.
Thank you very much, Paul. At the moment, I have received no email. I hope Denise can help.
The issue was solved by following the steps from this article: https://gateway.sdl.com/apex/communityknowledge?articleName=000001361 and after we preformed a Studio repair/reset (https://gateway.sdl.com/apex/communityknowledge?articleName=000001414).