Cannot install due to files missing from SDL servers

Hi,

I'm trying to reinstall Trados Studio 2014 after resetting my computer, and one of the files required for installation cannot be downloaded. This page in the Knowledge Base describes my problem : https://gateway.sdl.com/apex/communityknowledge?articleName=000001400, and the link provided in the "Resolution" section takes me to a 404 page on SDL's server.

I am using Windows 10, and my system is up to date. I have also installed Visual C++ 2005 direct from Microsoft (here: https://www.microsoft.com/en-us/download/confirmation.aspx?id=26347), but SDL is attempting (and failing) to install it regardless.

Any advice is welcome!

Simon

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