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I need help for resetting my license and reactivate it on a new machine after several new installations of Windows.
Thank you for helping me again!
Hello Daniela Winert
Your license has been reset, please try to reactivate it.
Multumesc, Sorin, unfortunately I get this error message, what s
hall I do?
Please follow the below steps:
Note: If you can't find the path above open Windows File Explorer, click on View and check "Hidden Items" checkbox.
I get the same error message, now I have two files, Studio 15 and Studio 16 and I renamed it the in both of them, because in 2015 it didn't work.
I 'm just trying to deactivate the license again, I'll let you know what happens.
Thank you and kind regards
You have to rename the Studio.lic file from C:\ProgramData\SDL\SDL Trados Studio\Studio15\Data.
Studio 16 folder is for 2021 version and from the screnshot I can see that you have 2019 version.
Unfortunately nothing works, the license has been reactivated on the new machine but O get now this error message
On the desktop computer I get this one I cannot transfer the license on my laptop, it is still on the desktop machine active and I tested it, it works there, it was reactivated for the desktop again.
It didn't work by renaming the file first in 2015 either, nothings works and I did not get any other suggestion to solve the problem. The license cannot be transferred from the desktop to the laptop again, it is and remains active on the desktop machine, whatever I try.
Someone from the licensing team told me yesterday that after more than three deactivations this could no longer work. Is there perhaps any other solution?
I`m afraid you`re doing something wrong because the instructions I sent always resolve this kind of issues. Support Case 00607319 was logged for you and one of the RWS engineers will contact you today in order to have a remote session and fix the issue.
I am sure I do something wrong and I wolud like to know what .
I am looking forward to hearing the opinion of the RWS engineer today.
Kind regards anf thank you,