Hi, for a few days now (I think since the last Trados update) my Multiterm isn't working. At first merely the viewer in Studio didn't work and then Mutliterm when used separately wasn't opening anymore. It was showing a small non-existent preview window when I toggled but it didn't open. Now I tried to uninstall all Multiterm versions to reinstall it. I found all kinds of old versions and got rid of them. Now Windows shows no Multiterm at all anymore but it still thinks it is installed when I try to reinstall:"Error - a newer version of Multiterm is still installed. You must delete the installation file of that version" or similar is the error message.
Does anyone know about this? THanks!
Uninstalling can fail if you don't use the "Remove Suite of Products"... it is confusing as we have several entries in the control panel.
Try installing the packages separately (presumably you mean the 2017 version as this had a recent update).
Hi -- I tried first the remove suite of products function, which failed, then I did them one by one, some of which worked and finally I found one old version that wasn't associated with any of the removal functions and deleted it manually. Windows doesn't show any leftovers but the error is still there. What I have left here is merely Trados versions 2015 to 2019 and the service packs and SDL World server components (which I don't use). -- am at the end of my wits here.
In that case I'd recommend you contact support and they will clean up your computer and install the applications for you.
For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link:
You have two options:
1. Submit a case using a webform2. Use live chat to get a licence reset
You want to use the first option and make sure that you refer to this thread so the teams can see what you have tried already.