I am logged into SDL Trados Studio 2019 and I tried to open MultiTerm but it fails to open completely. No error message, it seems to be open in the taskbar, but i cannot display the window, when I click on the taskbar it does not open. Last time I used it was last week and it worked fine. Thanks to advise.
Have you tried to right click on the Multiterm icon (taskbar) and choose maximize?
I suddenly had the same problem. To my great relief the right click on "Maximise" solved this problem. Why cannot everything be that simple when you know the right thing to do?
Thank you very much to both of you for your responses. When I do right click I only get the three options as per below, then I click on SDL Multiterm 2019 Desktop and the screen opens up for a split second (see second screenshot) and then disappears.
I have rebooted my laptop and logged into SDL Trados Studio and Multiterm, and also I have done it separately and only open Multiterm, and nothing changes.
Not sure whether I would need to reinstall MultiTerm but the version I have in my system is no longer the latest one.
Sorry for picking your brains !
Then, you can try to press ALT + SPACE. This will pop up the current application's System menu--the same one you get if you click the little icon in the window's top-left corner.
Once the menu is up, pressing x will maximize the window. You can also press n to minimize it or, if it's already maximized, r to restore it to its pre-maximized state.
HI Gemma Eastabrook-Bonet
It is important to have the correct version of MultiTerm for the version of Studio you are running. So if you have the latest version of Studio, you should also allow MultiTerm to update to the latest version.
You can do this via Help>Check for Updates in MultiTerm.
That may solve your problem.
Secondly, this problem is known to occur with the use of a second screen that has been discontinued - MultiTerm is 'on the second screen' that is no longer there...
All the best,
Thank you Ana, it does not seem to be a matter of maximizing or minimizing, although I tried just in case, and it does not work either, it is like if the second screen, the one from where MultiTerm is trying to open up , is stuck.
Thank you so much Alison ! I do think that I have the correct version, the latest one both in SDL Studio and MultiTerm, and I have been using it quite a lot recently. I think it may be more to do with what you mention as a second option, the problem seems to be with the second screen, once SDL Trados Studio is open and I prompt MultiTerm to open, then the second screen fails to open up fully, although it shows as it is open on the taskbar. I will keep trying all possible options but if you can think of anything else, please share. Greatly appreciated !
Hi Gemma Eastabrook-Bonet
I meant a second physical computer screen.
If you have tried everything suggested above to maximise MultiTerm, have you also tried minimising all other programs/apps that you have open to see if MultiTerm is visible behind them?
Click on the minus sign in the top right hand corner of the screen.
Either way, I suggest you run a Windows Repair on MultiTerm, as described here:
Then reset MultiTerm, also discussed in the above page.
I guess you know that you can use termbases from your Studio interface without the need to have MultiTerm open separately also... There's loads of info on this in the Studio online manual:
Using termbases in Studio
I hope the above helps...
This answer will not be of great help to you at the moment. I had exactly the same problem, as I wrote earlier, with the screen opening for a split second. Right-clicking on the icon in the task bar also only offered the useless 3 options. I then started opening MultiTerm in many other ways I could think of and right-clicked everywhere. I then suddenly had the option to "Maximise". But for the life of me I cannot retrace what I did. I will keep on trying, but maybe someone else can guess what I may have done. This problem really is very annoying. Interfacing with Studio is just not sufficient for me, I have to look up terms separately amoung my 35 000 entries.
Actually, I had to raise a ticket and the resolution suggested was the same as you did suggest. I tried and it worked. Apparently it has been raised as defect to be fixed soon. Thank you so much for your help, Ana !
It is now solved as raised it as a ticket and the resolution worked well. It seems to be a bug but the developers are working on it. Thank you very much for taking the time to help me Alison.
It seems it is a bug and is being fixed but in the meantime I got the way to get in. Thanks a lot for your help, Ingrid.
Exactly the same here. I have now followed the instructions from Support so I did rename the MultiTerm hidden file to OLD, went to Programs & Features and click Repair against MultiTerm and now it seems to work. However, and this is my biggest worry right now, when I open my termbases, they do appear EMPTY. I dont want to panic yet. Any ideas anybody ?
I'm sure it wasn't a bug in my case. I think I unintentionally pressed a key combination, minimizing the display. There must be some key combination to maximize it again. A question to the experts! I do hope that your termbases are no longer empty! That would really be a reason to panic!
Yes, I have followed the Repair process and now it seems to work.. for a moment I was panicking as could not retrieve the contents of my termbases, but it looks like the source folder had changed with the repair setup, now I found them. Thanks so much for your time and support, Ali.
All the best to you to