Urgent Answer requested : I need to deactivate the Multiterm licence (SDL Trados 2017)

Please I need an answer urgently regarding SDL Multiterm. My computer crashed (brand new) and needs repair. I have  deactivated my SDL Trados Studio 2017 and need to deactivate the SDL Multiterm as well.  I am unable to deactivate my Multiterm but the licence doesn't even show in the list of my licenses.

I don't find the answer in the previous request. 

Thank you,