SDL MultiTerm 2019 Extract

Hello Dears,

I have an issue with SDL MultiTerm 2019 Extract as when I start to extract terms from a " .txt " output file the tool did not start to process the file but still counting time without doing any progress "like at the below screenshot "

also I tried to insert the same output with another format ".html" and I got the same result above.

So I installed the tool at another device and tried to insert the output file again but I got another result that time " the tool did not process the output and showed me just blank results like the below screenshot" 

So please can anyone help me with that issue ??