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I have been unable to open Multiterm 2017 from my desktop shortcut and I get the message: object reference not set to an instance of an object.
I tried opening it by clicking on a termbase to open it, this initially seemed more promising but then I got a message saying "unable to connect to the multiterm server", although I was only trying to use termbases stored on my own computer.
I tried "repair" from the control panel, on Multiterm, Core (not sure what this is), and Studio as well - nothing. I then uninstalled and tried to reinstall Multiterm. I am still unable to open it from the shortcut, and now if I try to click on a termbase to open it I get a very long message:
A funny thing I did notice is that in the folder of the newly downloaded Multiterm, there does not appear to be a "termbases" folder, although there is one in the version I renamed "multiterm14_old". It doesn't have any actual termbases in it though. I tried creating a "termbases" folder and manually putting a test one in there but that wouldn't open either.
Please help! I am not at all technologically-minded and I am finding this all a huge challenge.
Hello Alison Campbell ,
Am I right in assuming you have had MultiTerm installed for a while and now all of a sudden this error appears?
Or is this a new installation?
Alison Campbell said:unable to connect to the multiterm server
might suggest that your Studio and MultiTerm are not updated.
Can you please update Studio to the latest release and then see if you can open MultiTerm?
I have uninstalled Studio and downloaded the latest version. Unfortunately the result is the same. I can't open Multiterm from my desktop - I get Object reference not set to instance of an object.
If I try to click on a termbase to open, it does appear to be opening multiterm but then I get the long message that I posted a screenshot of above. I can click to "close" that message, then go to the File, Open Termbase, my list of termbases is there, I check and try to open any one of these and that is when I get the message "a connection could not be established to the Multiterm Server. Please check your connection settings".
Out of interest, I tried to create a new termbase instead. It allowed me to go through the whole wizard but at the end I get "object reference not set...."
Do you have any more ideas? Thanks in advance, Alison
I think you should log a support ticket via your SDL Account/Support/Installation issues (you dont need a support contract for this) and our support team can take a look for you.
Ok I've done that. Fingers crossed.