Able to download one MultiTerm termbase from App Store, but not a similar one...

I have a Studio 2019 Freelance Plus licence, and thus MultiTerm 2019, and have managed to download the following termbase without difficulties:

However, on trying to download the following termbase provided by the same user:

I have exactly the same problem described by Catherine Rushton here:

Is there an obvious reason why one should download while the other apparently rejects my licence, even though the specified requirements appear to be the same for both?

Top Replies

  • Hello ,

    Can you make sure that you are logged in with your registered email address please where you hold your licences.

    This message will appear if you are using a different email address/account…

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  • Many thanks! I shall check e-mail this evening (currently logged on remotely with no access to e-mail).

    I was logged in with the same e-mail address while attempting to download both termbases. For one it worked, while the other just generated the message above.

    It made no difference whether I used my desktop PC or laptop, nor what browser I used (Chrome, Edge, Internet Explorer).