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As I was uninstalling Studio and Multiterm 2019 today due to a lot of crashes in Studio (I was able though to reinstall successfully Studio), I could not uninstall Multiterm under Apps & Features:
If I hit Uninstall, it launches the wizard and at the very end of it, I get this error message:
However, if I go to the Start menu Multiterm is gone, I can only see a few folders left under the Programs folder and under the Documents.
I tried launching the latest version executable I just downloaded today, but I still get the same error message above. I am working with Win 10 and I noticed that the crashes started when I was trying to open older projects today, but at least that issue was solved by reinstalling Studio. Now I just need to get the latest version of Multiterm on my machine. Please advice.
Your version of Studio is also very old, so I'd recommend you try downloading the latest versions of Studio and MultiTerm from the ftp and install them both. Don't bother trying to uninstall as this error is most likely caused by a faulty uninstall (probably removed the wrong one... not your fault, too many choices).
You can find the latest versions for both products here:
You might also find this article useful in the future:
Hello Paul, the error message refers to Multiterm, not Studio. Yesterday I have downloaded, installed and updated Studio to v. , which should be the latest release as there are no new notification of new updates for Freelance.
The error message you see below happens both 1) during uninstalling my old version of Multiterm and 2) when trying to install the latest version I could install from my Account, which yesterday was SDLMultiTermDesktop2019_56053.exe. That did not work, I tried to launch it twice to no avail.
Now I have downloaded the latest zip from your ftp link and downloaded version SDLMultiTermDesktop2019_56482.exe. It worked! So my question is, why was this version not deployed to my account yesterday? It obviously contained that one patch I needed to overcome this issue. Thank you for your support.
Raffaella Palmisano said:So my question is, why was this version not deployed to my account yesterday?
Good question... I have no idea. Will ask the question tomorrow.
In fact I do know. It's because it is updated by a CU and these are never released in the accounts. It's up to you to make sure you update to the latest one using the automatic updates Alternatively via the manual update in the knowledgebase: