Why doesn´t my multiterm show entries in studio 2019

Morning everybody,

I have been having a problem that Multiterm does not always show entries although they are actualy there.

I have gone through the forums and tried a few suggestions, such as reorganising, marking certain checkboxes, but nothing seems to help.

I have also updated to the latest versions of studio 2019, and multiterm.

I also had this problem in studio 2014 before I upgraded at the beginning of this year and hoped that this would be solved.

Be pleased if anybody has any suggestions or ideas.

If you need any more infor, please just ask.

Best regards

Michael

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  • Hi 

    I see you have tried reorganising your termbase, which would have been my first suggestion.

    Run a Windows repair on Studio AND on the main components of MultiTerm, as follows:

    1. Close all SDL applications.
    2. Open the Control Panel:
      • Windows Vista/7Start > Control Panel > Programs > Programs and Features.
      • Windows 8: Right-click on the screen at bottom-left corner and choose Control Panel > Uninstall a Program.
      • Windows 10: Right-click on Start > Control Panel > Select View by: Small Icons > Programs and Features
      • - or type 'Control Panel' in the search line on your bottom Windows toolbar.
    3. Click/highlight the relevant SDL product from the list (e.g. SDL Trados Studio 2019 SR2) and click 'Repair' or 'Uninstall/Change' (then Yes then Repair) either on the top toolbar or on the right-click dropdown menu.
    4. Restart Studio/MultiTerm.

    Did you already try the above? 

    BTW this request should be in the MultiTerm forum... I expect  will move it there so that the experts that follow the MultiTerm forum will see your request for help...

    All the best,

    Ali

  • Hi I have moved the thread to the right forum

    @

    It would be helpful to know exactly what you have tried so far to remedy the solution.

    If Alison's suggestions don't help, then you could try disabling Lookahead

    If this still does resolve the issue, maybe the problem might have something to do with where your Termbases are stored.

    If they are on the 'cloud' or on a different drive, maybe try saving locally and see if this helps.

  • I will try this now and get back shortly, thanks a lot Alison.

  • HI Steven,

    Thanks for your reply. The box below is checked. I have done the above and also closed and opened multiterm, reorganised.
    The annoying thing is that it randomly shows the entries.

    I have completed Alisons suggestion and it is working again at the moment.

    This is starnge becauseI just bought a brand new computer with 16GB Ram, trados has also been crashing as well. Have all newest updates, etc. which may have been a cause of such, but I am not sure what I could still do.

    I do hope that was the solution.

    Once again thanks for your quick help!

  • Multiterm skips every second sentence. And somtimes it stays on a sentence which is three sentences above the one I am working on.

    Is unfortunately not solved.

  • Hi 

    Now you've mentioned that this is a new installation on a new computer, I would like to add that you're right that this may be a cause of the issues.

    When you have finished installing all the new software on a new computer, it is logical to run a Windows Repair on any of your software (not just SDL's) that isn't working smoothly. Also, after a big Windows update it is a useful tool to make software run more smoothly.

    Also, when suggested you could try disabling Lookahead, he meant to untick the box that he indicated in his image. This usually helps Studio to run more smoothly.

    All the best,

    Ali Slight smile

  • Hello @

    Sorry - you need to uncheck the 'Lookahead' box!

    Maybe even recreate the project (ensuring the Lookahead is disabled) and for testing- ensure you have the Termbases stored locally on the C drive.

    Also, as you also mention Studio crashes as well, I would most certainly check that you have added both Studio and MultiTerm to your Antivirus providers 'exception/whitelist'.

  • Hi Alison and Steven,

    Thanks again for the effort you have made here, but I am still having the same problems and they are annoying in the mean time because it costs time to double check everything when I know the term is in Multiterm.

    I have created new TB for new projects and am still having the same problem.

    One thing that I find unusual ist that some TBs have a different format in the hit window - and I have two TBs from my customer and one entry is in the one TB and not in the other, but it does not show that entry??

    Could you let me know where I could report this issue because I have tried all suggestions that I could find and it is a bit time consuming.

    Thanks a lot again in advance

    Michael

  • Hello

    recently I had a great session with sdl support. The problems with my termbase function were not fully sorted out however, and in regard to this particular problem, 1. unchecking the lookahead box has not worked.

    I also find that 2. the top part of my list of terms in my termbase is missing; and that simple functions in connection with adding a new term, which save clicks and cursor movements have been lost since (or before?) installing the latest update. There appear to be 3. no shortcuts to remedy this. Does the F12 option for saving terms still exist? it doesn't work 4.

    Lastly, I am finding that 5. File view of the Studio project does not reflect progress status – in translation, in review etc. and percentage completed is missing.

    What is going on? Is there an up to date manual that is a reliable source of information please?

    Judith