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HiI tried to update Multiterm 2019 but the update failed and Multiterm disappeared. When I downloaded Multiterm again and tried to install it, I got a message saying I already have a higher version installed and I need to remove it to install the version I have just downloaded (see message below). When I try to remove the suite of Mutliterm products, I get the same message. I cannot repair it either. Can anyone help me? Thanks in advance. Ian
Ian Keith John Jones
Try following the instructions in here for a manual installation:
If you still can't resolve it then please log a support case.
You have two options:
1. Submit a case using a webform2. Use live chat to get a licence reset
You want to use the first option and make sure that you refer to this thread so the teams can see what you have tried already.
Thank you for your reply. I managed to re-install Multi-term but now it won't launch/open. I closed Studio and restarted my computer but it still won't open. Any suggestions?
Yes... contact support.