SDL Analyse - service not available error

Hello,

I am having no luck running Paul's  SDL Analyse app. I already watching the installation youtube video and checked through the troubleshooting faq  (checked for old entries with regedit, made sure I had the latest version of SDL Studio 2017 (SR1 14.1.10015).   services.msc shows that the SDL Analyse service is running (with local admin-priv account). But whenever I start the app (either as stand-alone or within Studio) , I get the "service is not available, please make sure the service is running)

 

Any help would be appreciated.

 

Bill