A client of mine has an extremely frustrating problem in Studio when using a server-based translation memory.
If they translate using a server-based TM, each time they confirm a segment, Studio freezes for several seconds (sometimes up to 10 seconds) before it jumps to the next untranslated segment. Can you imagine waiting 5 seconds after each segment, in a file that has 1.000 segments?
This appears to be an old and unresolved issue. If you google it, you'll see frustrated translators since Studio 2015, all with the same symptoms (https://www.google.com/search?ei=XCIFXb32BcrfwQL82bGQAg&q=sdl+trados+studio+generating+preview&oq=sdl+trados+studio&gs_l=psy-ab.1.0.35i39l2j0i67l3j0i20i263j0l3j0i20i263.511815.511815..513875...0.0..0.71.71.1......0....1..gws-wiz.znxpp1HPdP4). My client created several support tickets, but support really did not handle this well. The translators all re-installed Studio and some other stuff (even though it's clearly server-related).
To summarize the traditional suggestions
Here's a screenshot of the message:
Has anyone ever managed to solve this?
Hello Ken De Wachter ,
If you have already tried disconnecting from the server TM and tried working with a local TM and there are no issues, then I would try looking at the AntiVirus settings (not the same as the firewall) and adding Studio/MultiTerm to the AntiVirus 'whitelist' and see if this helps.
Its worth looking at the installed plugins and disabling these temporarily and then enabling one by one to tray and exclude these as being the issue.
If you can let me have the support case number(s) i can check what our support team has suggested so far.
Thanks for the answer. I'll ask the IT department to try your suggestions. I know that some translators use some plugins (IATE Real-time Terminology and Web Lookup!). I'll ask them to disable them.
I'll get back to you asap.
I checked with my client and the IT department, but the whitelist settings of the AntiVirus and firewall are fine. Disabling the plugins has no effect either. It seems like a bug which is hard to reproduce... Are you planning any improvements to GroupShare's performance for the next update?