Can you please tell us the version of Studio which are you using?
I am using Trados Studio 2017.
Thank you for reporting this, we'll investigate it as soon as possible and come back to you with updates.
Hello @NEW LANGUAGE TECHNOLOGIES Team
We have now released an updated version to fix the issue.
Thank you Andrea-Melinda Ghisa
Thank you for you help Steven Whale and Andrea-Melinda Ghisa. It now works for us.