When I try to open SDL TMBackup plugin, the Error message is displayed

Hi everyone,

I have just installed SDL TMBackup plugin and I have problem opening. Here is the screenshot of the error message:

Thank you for your help.

All the best,


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  • Hi ,

    Did you try to test the plugin with the lastest version of Studio 2019?

    I will ask  to reproduce the problem on his side, if is still reproducible, the issue will be logged and fixed based on developers availability.

    With kind regards,

    Florentina Caputa

  • Hello ,

    I have tried to replicate the issue without success.

    When installing the app- the folder is created as expected on my machine

    And I can run the app without any issues-

    Please check the following locations and remove any references to the application

    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\15\Plugins\Packages\

    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\15\Plugins\Unpacked\

    c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\15\Plugins\Packages\

    c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\15\Plugins\Unpacked\

    c:\ProgramData\SDL\SDL Trados Studio\15\Plugins\Packages\

    c:\ProgramData\SDL\SDL Trados Studio\15\Plugins\Unpacked\

    Now update Studio to the latest stand ( and then download the correct version from the SDL AppStore

    Are you still having issues, or has updating Studio resolved the problem?