When I try to open SDL TMBackup plugin, the Error message is displayed

Hi everyone,

I have just installed SDL TMBackup plugin and I have problem opening. Here is the screenshot of the error message:

Thank you for your help.

All the best,

Milica

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  • Hi ,

    Did you try to test the plugin with the lastest version of Studio 2019?

    I will ask  to reproduce the problem on his side, if is still reproducible, the issue will be logged and fixed based on developers availability.

    With kind regards,

    Florentina Caputa

  • Hello ,

    I have tried to replicate the issue without success.

    When installing the app- the folder is created as expected on my machine

    And I can run the app without any issues-

    Please check the following locations and remove any references to the application

    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\15\Plugins\Packages\

    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\15\Plugins\Unpacked\

    c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\15\Plugins\Packages\

    c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\15\Plugins\Unpacked\

    c:\ProgramData\SDL\SDL Trados Studio\15\Plugins\Packages\

    c:\ProgramData\SDL\SDL Trados Studio\15\Plugins\Unpacked\

    Now update Studio to the latest stand (15.2.5.2145) and then download the correct version from the SDL AppStore

    Are you still having issues, or has updating Studio resolved the problem?