DeepL plugin issue SDL Studio 2019

Hi Everyone,

I am aware that this issue has been already posted but, unfortunately, I was not able to sort this out.

I’ve installed “DeepL MT Provider” (version for Studio 2019) and entered my API code provided by DeepL. However, the plugin does not provide any translation result when I try to edit a segment on the Editor (please see below). The edited segment shows the “AT” status but it is empty. No error message whatsoever.

I was not able to add the plugin to the firewall whitelist as when I click “Browse” it only shows .exe, .com or . icd extension files.

My Trados Studio version is SR2 –

Any help, please?

Many thanks,