I have just downloaded and installed the TransitPackage Handler https://appstore.sdl.com/language/app/transitpackage-handler/573/
But when I click on "Open StarTransitPackage" in Studio 2019 or 2017 (both most recent builds), I get this error message:
"Access to the path 'C:\Users\[username]\StarTransit\f3f81c7f-098b-4c31-8b77-c891e83aab5e' is denied."
I have also tested it on different machines, even made a Studio reset/Freshstart and installed the app on a fresh VM with a new Studio 2019 installation (no other apps installed) - same result.
The strange thing is that during installation, the app indeed seems to create a "StarTransit" folder which is not what I would expect.
Any hints how to solve this?
Hello Christine Bruckner,
Can you please try to run Trados Studio in administrator mode: right click on Trados Studio -> select "Run as administrator" and let me know if in this way the StarTransit allows you to open a package?
With kind regards,
thanks for the quick reply!
When starting Studio as admin, basically the same happens:
I have just installed SR-1 of Studio 2019 on my VM, but I experience the same issues there as well.
Is there an older version of the plugin which I could download and use in the meantime?
Hi Christine Bruckner,
On your local machine are you still using SR1, or is just on the VM? Have you tried to run the application using Studio SR2 ?
Can you send me the package which are you trying to open? You can put it on a OneDrive/other share space and attach the link on this topic, so we will try to reproduce also on our side, using Studio SR2.
as mentioned I work with
Christine Bruckner said:Studio 2019 or 2017 (both most recent builds)
The SR1 installation on my VM was just a (desparate) attempt to see whether the problems are due to CU4 of Studio 2019 SR2 - which has caused problems also with other apps.
Unfortunately, my Transit files are confidential and I cannot sent them.
I have now purchased a 3 months Transit NXT licenses and try to get the TMX from there.
Still, I wonder why the Studio Transit plugin creates a folder C:\Users\[username]\StarTransit\ even when before I try to access any Transit files...
Hi Christine Bruckner ,
We will be happy to investigate the problem when we'll receive the files from you.
Regarding the creation of "..\StarTransit\" folder: Transit plugin needs that folder to extract the information from the package when user clicks on "Open Star Transit Package" button.