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I want to install the DeepL plug-in for my Trados version 2017, but am required by the installation Wizard to select the appropriate Trados version from the 2 Trados versions installed on my computer. However, both these versions are greyed out and cannot be selected. I therefore cannot proceed. I would be grateful for any help ASAP.
Hello Stephane Picault
Are you trying to download the app from the SDL App Store?
I have tested this and do not have the same issues.
Maybe its worth checking that you are logged in to the PC as admin (not as secondary user).
This is almost certainly because you need to update the versions of Studio on your computer. The current versions are:
SDL Trados Studio 2019 SR2 - 18.104.22.1685SDL MultiTerm 2019 - 22.214.171.124289
SDL Trados Studio 2017 SR1 - 14.1.10018.54792SDL MultiTerm 2017 SR1 - 126.96.36.199461
For the app Studio is the important one but you should make sure you have an appropriate version of Multiterm installed to match Studio as well.
Thanks Paul for your quick answer to my question. The problem now is where do I find the appropriate Trados version, that is SDL Trados Studio 2017 SR1 - 14.1.10018.54792, for downloading. When I go to the the Downloads page of my SDL Account I see the version SDL Trados Studio 2017 SR1 CU152, which can be downloaded. But this has turned out to be a version lower than the one I have installed, which is SDL Trados Studio 2017 SR1 - 14.1.10016.54660. Is the version you mention available for downloading free of charge and where can I find it? Many thanks in advance for your support.
PS: On the Licences page of my SDL account there are apparently no available upgrades that can be downloaded without an extra charge (red spot with 0 in the middle). When I click on "Buy new version upgrade" I get a list of upgrades to Trados Studio 2019 that can be purchased but no 2017 version that is identified by numbers such as those you have mentioned (SR1 - 14.1.10018.54792). Where can I find theTrados Studio 2017 Freelance version that you mentioned?
Thanks Steven for your quick reply. I think the problem is that I do not have a compatible Trados Studio version, as suggested by Paul below. This is a bit confusing because according to the information provided on the Linguee DeepL website, the DeepL plug-in works with all versions of Trados Studio 2017. Now it seems that my 2017 version is not high enough. So I may now be forced to upgrade to Trados 2019, which is probably the best and surest solution rather than updating my 2017 version to a higher 2017 version.
Stephane Picault said:Where can I find theTrados Studio 2017 Freelance version that you mentioned?
This is provided through an automatic update feature in Studio. You should be seeing a small orange bell in the top right hand corner of Studio next to you sign-in box. Mine is grey because I'm up to date:
You could also use the "Check for updates" feature in case you disabled your notifications:
And last but not least you can just do this all manually through the KB article:
Stephane Picault said:So I may now be forced to upgrade to Trados 2019, which is probably the best and surest solution rather than updating my 2017 version to a higher 2017 version.
Whilst I think it's a good idea to be using Studio 2019 anyway, please note that even if you do this you will also be prompted to updated 2019 to the latest version. It's been out for years now and there are updates to the current production release that will be placed in your account.
You cannot avoid updating software... or rather you should not.
Thanks again for your help Paul. I have clicked on the orange bell, as you have suggested, and am wondering now if this update is performed completely automatically or if there is an installation Wizard. In the former case, there is no indication that updating has been performed. And I have checked my Downloads folder and found no sign of an installation wizard. I would appreciate your further advice here.
Two things to check:
1. are the download details in a window behind Studio?
2. has the downoad been able to complete at all?
If you can't sort it from this please try the manual update in the KB article. If that doesn't help you then I suggest you log a case.
For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link:
You have two options:
1. Submit a case using a webform2. Use live chat to get a licence reset
You want to use the first option and make sure that you refer to this thread so the teams can see what you have tried already.
Hello again Paul. I think something has gone wrong with the installation process, There is a small window labelled "SDL Trados studio update" that appears when I click on the Trados icon at the bottom of my screen but I cannot do anything with this window apart from close it. In any case, it seems that the update has not taken place because the DeepL plug-in wizard does not recognise a new version of Trados. The old versions are still there and greyed out.
It sounds as though you have this on another monitor that you don't have connected anymore. You need to click and confirm the update in this wndow before it will be installed.
It has worked at last! After I manipulated the small window as you suggested, a question asking me if I wanted to proceed wtih the installation appeared and everything occurred automatically from there, The new version was recognised by the deepL add-on and now the add-on is installed too. So thanks very much for your support. It is greatly appreciated. One final question: I would like to uninstall my old Trados 2011 version. Can you explain how I should do this?
Go to your windows control panel, "Programs and Features" and select Studio 2011 - Remove suite of products. I haven't seen this for years so I'm guessing but it will probably say something like that. If you have doubts share a screenshot of what you can see and we'll advise the one to use for the uninstall.
All working at last... hurrah!