https://appstore.sdl.com/language/app/termexcelerator/534/ can't download

HI,

I have a proper Studio 2017 licence, but when I try to download the app above it would tell me:

Download App
Download not avaliable
You have logged in successfully, however this app is not available for you to download because you don’t have a license for one of the supported products (SDL Trados Studio 2015 - SDL Trados Studio 2017 - SDL Trados Studio 2019) in your account. Please contact the administrator of your company licenses and they will be able to download the app for you. Alternatively contact SDL through your support account, or via the appstore forum in the SDL Community. For more information, please see the [language] Terms and Conditions
Can someone help me?
Thanks!
Patrizia